Frequently Asked Questions:

Where is your office located?

Our office is located just behind North Austin Medical Center, near Parmer and North Mopac (Loop 1). Our address is 12201 Renfert Way in the Medical Oaks Pavilion I professional building.  Click here for our map.

What are your hours?
Our offices are open from 8am to 5pm, Monday through Friday. Our scheduling lines are open from 8:00 am to 5:00 pm, Monday through Friday. The nurse lines are answered Monday through Friday from 8:00 am to 4:30 pm. Appointments are required; we do not accept walk-ins.  Click here for more info.

What is your fax number?
(512) 425-3809

How do I reach a doctor after-hours for an emergency?
Medlink provides our after-hours phone coverage. If you have an emergency and need to contact a physician, call them at (512) 660-6856 to reach the physician on call; or call 911.

What hospitals do RWG physicians use?
North Austin Medical Center serves as our primary hospital. Our physicians also perform outpatient procedures at North Austin Surgery Center located in our building on the first floor in suite 120.  More info about NAMC.

Are the RWG physicians board certified? What does that mean?
Yes, our physicians are board certified by the American Board of Obstetrics and Gynecology. This means that they have ongoing written examinations and educational credits in their field. The intent of the certification of physicians is to provide assurance to the public that those certified by this board have successfully completed an approved training program and an evaluation process assessing their ability to provide quality patient care in the specialty. For more information about the ABOG, click here to be directed to their website.

Will my doctor deliver my baby?
Our physicians do their best to be there for your delivery. As you know, physicians can not be on call constantly. Our physicians share after-hours call, therefore, if you deliver after-hours you may see one of your doctor’s colleagues. If you deliver during the day and your physician is in the office he/she will handle your delivery.

I need a copy of my medical records. What do I do?
Download our Release of Records form, complete it, and fax it to us at (512) 425-3809. You may also email it to us via Records@rwgdocs.com. There may be a fee associated with this request.

Does RWG use midwives?
No, we do not.

What labs does RWG use? Where are they located?
We primarily use Clinical Pathology Laboratory. They are conveniently located in our building on the third floor, suite 330, for blood draws. You must have an order form from our office to have your blood drawn. CPL has other locations throughout the Austin area as well, please click here for a list of those locations. If your insurance requires you to use a lab other than CPL you must inform us at your appointment. We will do our best to accommodate you.

Where should I get a mammogram?
RWG offers screening mammograms in office at suite 205. For your convenience, you can schedule your appointment for the same day as your annual exam visit. If you have had your mammogram done at another facility before, please have that facility forward us the records before your appointment.

When will I get my lab results?
That depends on the type of lab you had done. Some types of pathology take longer than others, but it is generally two weeks before we receive results back. You can request a copy of your lab results through our secure Patient Portal by using the “Ask A Nurse” link. You will be provided with normal lab results, or called by your physician’s nurse for any abnormal results.

Can I schedule an appointment online?
Unfortunately, no. To schedule an appointment, please call the phone number for your physician. Click here for a list of phone numbers. You can also request an appointment online through our Patient Portal by clicking “New Appointment Request” after logging into your secure account.

I want to make an appointment but don’t know which doctor to pick?
This is strictly a matter of choice. If you have not had one of our doctors recommended to you, go to our ‘About RWG‘ page. Read about each physician and see who may best suit you. You are welcome to call and ask for additional information on our physicians if you wish.

How is Dr. Darby different from the other RWG physicians?
Dr. Darby is a board certified Ob/Gyn just like the rest of our physicians; however, he specializes in obstetrical ultrasound, prenatal diagnosis, gynecological ultrasound and genetic counseling. He does not provide regular Ob/Gyn services.

Who do I call if I have questions about my ultrasound appointment?
You may reach our ultrasound department at (512) 339-6626.

What is a Nurse Practitioner (NP) and a Physician Assistant (PA)?
RWG currently includes the services of Nurse Practitioners and Physician Assistants to improve our ability to deliver individualized and personal care to all our patients. They each hold state and/or national certifications in their field. They are specialized in women’s healthcare and are able to provide all aspects of care, including prenatal care, annual exams, minor office procedures, as well as co-management of chronic or acute medical problems. NP’s and PA’s can also write prescriptions. They do not attend deliveries or perform surgical procedures.  More information on PAs.  More information on NPs.

Can I email a medical question directly to my doctor’s office?
Unfortunately, no. We do not exchange any medical advice/information via the internet. Please call the office with your questions, or use the Patient Portal option to “Ask a Nurse.”

What about parking near your building?
Ample, free, parking is available in the lot surrounding our building. There is even special reserved parking in front of the building for expectant Moms and Mom’s with new babies!

Can I pre-register for admission to NAMC?
Yes, you can pre-register during your 2nd or 3rd trimester by visiting the North Austin Medical Center’s website at St David’s.

How can I reach Dr. Margaret Thompson’s office?
Dr. Thompson left RWG in 2004 and retired in March 2008. Her records are on hand at OBGYN North with Dr. Christina Seybestyen.  Please call us if you have any questions or need to schedule an appointment.

Is Dr. Donna Hurley still with RWG?
Dr. Hurley retired in 2002. If you are a patient who has seen Dr. Hurley in the past, your records remain with RWG. Please call us if you have any questions or need to schedule an appointment.

Is Dr. Linda Litzinger still with RWG?
If you are a patient who has seen Dr. Litzinger in the past, your records remain with RWG. Please call us if you have any questions or need to schedule an appointment.

Is Dr. Michele Gilbert still with RWG?
If you are a patient who has seen Dr. Gilbert in the past, your records remain with RWG. Please call us if you have any questions or need to schedule an appointment.